r789com is the online gaming platform operating at https://r789com.app, offering sports betting, card games, Ludo, jackpot slots, esports betting, and related gaming services to players based in Pakistan. When this Privacy Policy refers to "r789com", "we", "us", or "our", it means the operator of the r789com platform.
This Privacy Policy applies to all personal data processed in connection with your use of the r789com platform, including when you browse the website without registering, when you register an account, when you make deposits or withdrawals, when you contact customer support, and when you participate in any promotional activity at r789com.
This policy should be read alongside the r789com Terms and Conditions which govern your use of the platform. By registering at r789com or using any feature of the platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled.
Plain language commitment: r789com is committed to writing privacy information in plain, readable language rather than dense legal boilerplate. If anything in this policy is unclear, please contact our support team and ask — we will explain it straightforwardly.
r789com collects personal data in two ways: information you provide directly when you register or use the platform, and information collected automatically as you use the platform. The following table sets out the main categories of data r789com collects and whether collection is mandatory or optional.
| Category | Specific Data Points | How Collected | Required? |
|---|---|---|---|
| Identity | Full name, date of birth, CNIC number (for KYC) | Registration & KYC verification | Required |
| Contact | Pakistani mobile number | Registration | Required |
| Financial | JazzCash / Easypaisa wallet number, bank account details (masked), transaction history in PKR | Deposit & withdrawal requests | Required |
| Verification | CNIC scan, selfie photograph (for KYC above Rs 50,000) | KYC verification request | Conditional |
| Technical | IP address, device type, operating system, browser type, session timestamps | Automatic — platform logs | Required |
| Behavioural | Game session history, betting patterns, pages visited, features used | Automatic — platform analytics | Required |
| Support | Content of support conversations, complaint records | Live chat & email support | Optional |
r789com does not collect any sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes as described above.
r789com collects and processes your personal data on the following legal bases. For each type of processing, there is a clear and specific reason why that data is needed:
- Contract performance: Most of the data r789com collects is necessary to provide the service you have signed up for. Without your mobile number, we cannot create your account. Without your payment details, we cannot process deposits or withdrawals. This data is collected because it is essential to deliver what you have asked for when registering at r789com.
- Legal obligations: r789com is required to collect and retain certain information — including identity documents for KYC verification — to comply with anti-money laundering obligations and other applicable regulations. This is not optional for r789com or for you above the relevant transaction thresholds.
- Legitimate interests: r789com processes some data — particularly technical and behavioural data — to protect the platform against fraud, to investigate prohibited conduct, and to improve the product experience for Pakistani players. This processing is proportionate and does not override your privacy rights.
- Consent: Where r789com relies on your consent as the legal basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time by contacting support or adjusting your account notification preferences.
r789com does not send marketing emails or SMS messages to Pakistani players without explicit prior consent. If you have provided consent and wish to withdraw it, you may do so at any time by contacting support@r789com.app with the subject line "Marketing Opt-Out".
The data r789com collects is used for specific, defined purposes. We do not use your data in ways that are inconsistent with the purposes for which it was collected. The main uses are:
Account Management
Your name, mobile number, and account credentials are used to create, maintain, and secure your r789com account. This includes sending OTP verification codes when you log in, processing account closure requests, and maintaining your transaction history as accessible from your dashboard.
Transaction Processing
Your payment details — JazzCash wallet number, Easypaisa number, bank account details — are used solely to process deposits and withdrawals in PKR. r789com does not store full card numbers on its own servers; card transactions are handled entirely by certified third-party payment processors who are bound by their own security standards.
Fraud Prevention and Platform Security
Technical and behavioural data at r789com — including IP addresses, device identifiers, and gaming patterns — is used by r789com's risk systems to detect and prevent fraud, collusion, multi-accounting, and other prohibited conduct described in the Terms and Conditions. This processing is in the legitimate interests of all genuine players at r789com who would otherwise be disadvantaged by those engaging in dishonest behaviour.
Responsible Gaming
r789com uses your gaming behaviour data — session lengths, bet sizes, frequency, and deposit patterns — to monitor for indicators of problem gambling. If r789com's responsible gaming systems identify patterns that suggest a player may be experiencing difficulties, the platform may proactively reach out with information about available tools or intervene to apply protections. This processing is done to protect players and is a core part of r789com's responsible gaming programme.
Customer Support
When you contact r789com's support team, the conversation is recorded and stored to allow us to follow up on your query, maintain a record of any commitments made, and improve the quality of support responses over time. Support records are retained for as long as described in Section 6.
Platform Improvement
Aggregated, anonymised behavioural data from across the r789com player base is used to understand how Pakistani players use the platform — which games are most popular, which features cause confusion, where the mobile experience breaks down — and to improve the platform accordingly. This aggregated data does not identify individual players.
r789com shares your personal data with third parties only to the extent strictly necessary to operate the platform, comply with legal obligations, or protect the platform's integrity. The categories of recipients are:
| Recipient Category | Purpose | Data Shared | Sells Your Data? |
|---|---|---|---|
| Payment Processors | Processing PKR deposits and withdrawals via JazzCash, Easypaisa, bank IBFT | Name, mobile/account number, transaction amount | No |
| Identity Verification Providers | KYC verification of identity and age for high-value accounts | CNIC, selfie, name, date of birth | No |
| Game Content Providers | Delivering certified fair game results and live dealer streams | Anonymous session tokens only — no personally identifiable data | No |
| Law Enforcement / Regulators | Responding to lawful requests, investigations, court orders | As required by the specific request or order | No |
| Fraud Prevention Services | Industry-shared fraud screening to detect multi-accounting and known fraudsters | Device fingerprints, IP addresses (hashed) | No |
No advertising partnerships: r789com does not share your personal data with advertising networks, social media platforms, or data aggregators. We do not use your r789com data to target you with advertisements on other platforms.
All third-party processors engaged by r789com are bound by contractual obligations to handle your data only for the purposes specified, to maintain appropriate security standards, and to delete data when the relevant purpose is fulfilled. r789com does not use third-party processors who are not bound by these obligations.
r789com retains personal data for no longer than is necessary for the purposes for which it was collected. The specific retention periods for each category of data are set out below.
When the applicable retention period expires, r789com permanently deletes or irreversibly anonymises the relevant data. In cases where a legal dispute or regulatory investigation is ongoing at the end of the standard retention period, r789com may extend retention until the matter is resolved. You will be notified if extended retention applies to your data for this reason.
r789com uses cookies and similar technologies to operate the platform effectively. A cookie is a small text file placed on your device by the platform when you visit. The following types of cookies are used at r789com:
- Essential cookies: These are required for the platform to function. They maintain your login session, remember your account preferences, and ensure secure transmission of your actions. Without these, r789com cannot operate. You cannot opt out of essential cookies without stopping your use of the platform entirely.
- Functional cookies: These remember your choices — such as your preferred game view or language setting — between sessions. They are not strictly essential but improve your experience at r789com. You can disable functional cookies without losing access to the platform.
- Analytics cookies: r789com uses anonymised, first-party analytics to understand how Pakistani players navigate the platform. This data is aggregated and does not identify individual users. No third-party analytics platform (such as Google Analytics) is used in a way that passes identifiable user data outside r789com's control.
r789com does not use third-party advertising cookies, retargeting cookies, or any cookies that track your behaviour on other websites after you leave r789com. If you see r789com-related advertisements on other websites, they are not delivered through cookies placed by r789com itself.
You can manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies from specific websites. Blocking all cookies from r789com will prevent you from logging in to your account. Blocking only non-essential cookies will not affect your ability to use the platform's core features.
r789com implements technical and organisational security measures proportionate to the sensitivity of the data held. The key security measures in place include:
- TLS encryption in transit: All data transmitted between your device and r789com's servers is encrypted using TLS (Transport Layer Security). This prevents interception of your login credentials, payment details, or personal data while it is moving between your device and the platform.
- Encryption at rest: Personal data stored on r789com's servers — including identity information and KYC documents — is stored in encrypted form. Even in the unlikely event of unauthorised access to the storage infrastructure, encrypted data cannot be read without the decryption keys.
- Access controls: r789com's internal systems apply strict access controls to personal data. Staff members can only access the categories of personal data that are necessary for their specific role. Access logs are maintained and reviewed regularly.
- Payment security: r789com does not store full payment card details on its own servers. All card transactions are processed through certified third-party gateways operating under PCI-DSS standards. JazzCash and Easypaisa integrations use tokenised credentials that cannot be used outside the r789com transaction context.
- Incident response: r789com maintains an incident response plan for data security events. In the unlikely event of a data breach that affects your personal information, r789com will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
No security system is completely impenetrable. While r789com takes all reasonable steps to protect your data, we cannot guarantee absolute security against all possible threats. Players are also responsible for keeping their own r789com account credentials secure and not sharing their login details with others.
You have the following rights in relation to the personal data r789com holds about you. These are not just formal rights — they are practical and r789com will respond to requests within a reasonable timeframe.
Right to Access
You can request a copy of all personal data r789com holds about you. We will provide this in a readable format, typically within 7 business days of a verified request.
Right to Correction
If any personal data r789com holds about you is inaccurate or out of date, you can request that we correct it. Most account data can be updated directly through your r789com account settings.
Right to Deletion
You can request deletion of your personal data. This right is subject to r789com's legal retention obligations — transaction records must be kept for regulatory purposes — but all data beyond mandatory retention can be deleted upon verified request.
Right to Data Portability
You can request your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service. This applies to data you provided directly and that r789com processes by automated means.
Right to Restrict Processing
While a dispute about the accuracy of your data or the legitimacy of processing is being resolved, you can request that r789com restrict its processing of your data to storage only, pending resolution of the matter.
Right to Object
Where r789com processes your data on the basis of legitimate interests, you have the right to object. r789com will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, contact r789com support via live chat or email at support@r789com.app. Include your full name, registered mobile number, and a description of your request. r789com may need to verify your identity before actioning certain requests. Responses to data rights requests are provided within 7 business days.
r789com is an adults-only gaming platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process at r789com requires confirmation that the registrant is 18 or older, and r789com may request age verification documents at any stage.
If r789com becomes aware that personal data has been collected from a player who is under 18 years of age, we will take the following steps immediately: suspend the account, void any transactions, return any real-money deposits to the originating payment method, delete all collected personal data associated with the underage account, and take steps to prevent re-registration.
Parents and guardians who become aware that a minor has registered at r789com should contact support@r789com.app immediately. r789com will action all verified underage use reports within 24 hours.
r789com may update this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable legal requirements, or improvements in how we explain privacy information to Pakistani players. The "last updated" date at the top of this page reflects the most recent revision.
When material changes are made to this Privacy Policy, r789com will notify registered players via the mobile number associated with their account, or through a notice displayed prominently in the platform, at least 7 days before the changes take effect. Minor clarifications that do not change the substance of data practices will take effect immediately.
Continued use of r789com after the effective date of any Privacy Policy update constitutes your acknowledgement of the updated policy. If you do not agree with material changes to this Privacy Policy, you should close your r789com account before the changes take effect. The process for account closure is described in the Terms and Conditions.
r789com's commitment: We will never make changes to this Privacy Policy that materially reduce your privacy rights without clear advance notice and, where required, renewed consent. If a proposed change would significantly expand how we use your data, we will ask for explicit consent before that change applies to your account.
If you have any questions about this Privacy Policy, how r789com handles your personal data, or if you wish to exercise any of your data rights, please get in touch with the r789com support team through the following channels:
- Live Chat: Available 24/7 within the r789com platform. Log in to your account and open the support chat. For privacy queries, ask to be connected to the data privacy team.
- Email: support@r789com.app — for data rights requests, use the subject line "Privacy Request — [your registered mobile number]". r789com targets a response time of 4 to 8 hours for standard queries and 7 business days for formal data rights requests.
Formal Privacy Complaints
If you are not satisfied with how r789com has handled your personal data or a data rights request, you can escalate the matter as a formal complaint by emailing support@r789com.app with the subject line "Formal Privacy Complaint". r789com commits to providing a substantive written response to formal privacy complaints within 5 business days.